211 Palm Beach
  • Lantana, FL, USA
  • 13.50
  • Hourly
  • Full Time

PTO, Medical, Dental, 503(b) Retirement Plan

Position:     Crisis Helpline Specialist - Inbound Call Center

Status:        Full-time - Non-exempt

Pay Rate:    $13.50 Hour

211 Palm Beach/Treasure Coast, a local non-profit service agency located in Lantana, FL is seeking crisis helpline specialists to provide crisis and suicide intervention, and appropriate referrals to individuals via telephone, text and chat, connecting callers with agencies that can provide additional assistance on behalf of the individual. May also conduct intake for specialized programs or services.

Primary Job Duties:

  • Assess human service needs via phone using active listening, crisis intervention &/or suicide risk assessment skills.
  • Document calls correctly into computer tracking system according to procedure.
  • Identify active callers and follow appropriate directives as listed in the active caller profile sheets.
  • Search computer database for appropriate human service provider referrals.
  • Maintain appropriate documentation of work.
  • Answer and provide appropriate assistance for information/referral calls, listening/support calls, and crisis/suicide calls following agency policies and procedures.
  • Complete suicide follow-ups according to procedure.
  • Attend scheduled Helpline Center staff meetings and in-service meetings.
  • Complete ongoing training assignments as required.
  • Additional duties as required by supervisor.

Work Schedules:

  • Helplines are available 24 hours a day, 7 days a week, 365 days a year.
  • Work schedules are offered based on organizational needs and funding constraints.
  • Employees may be required to: Work weekdays, weekends, evenings, holidays and overnight shifts.



  • High School Diploma required.
  • Bilingual English/Spanish speakers preferred.
  • One to two years' work experience in social services or related field preferred.
  • Excellent verbal and written communication and interpersonal skills required.
  • Proficient in MS Office Suite (Outlook, Word).
  • Dependable and reliable.




The agency is an Equal Opportunity Employer. In accordance with State and Federal law, 211 Palm Beach | Treasure Coast will not discriminate against any employee or applicant for employment because of: race, color, religion, sex, national origin, age, disability, pregnancy, marital status, political affiliation, sexual orientation, gender identity or expression or other protected status in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other compensation. Opportunity is provided to all employees based on qualifications and job requirements.

We are a Drug Free-Work Place. This position is contingent upon the completion and passing of Level 2 Criminal Background check, fingerprinting, driver's license screening, and a drug screening.   



211 Palm Beach
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